Help & FAQs

Yes. At Heiroma, we craft our products with carefully chosen natural and organic ingredients. Each formula is designed to nourish your skin without harsh chemicals, so you can indulge in beauty that feels as pure as it looks.

Never. Heiroma is proudly cruelty-free. Our products are tested only on willing humans who love holistic beauty just as much as we do.

Our blends are gentle and free from parabens, sulfates, and phthalates. While many of our customers with sensitive skin enjoy Heiroma products daily, we always recommend doing a small patch test before full use.

To keep your Heiroma products fresh and effective, store them in a cool, dry place away from direct sunlight. Think of them like fresh botanicals — they thrive best in calm conditions.

We currently ship across the United States, with international shipping options coming soon. Every order is packaged with care, so your Heiroma ritual arrives in perfect condition.

Most orders are processed within 2–3 business days. Standard U.S. shipping usually takes 3–5 business days after processing. You’ll receive tracking information as soon as your order is on its way.

We want your Heiroma experience to be beautiful from start to finish. If your package arrives damaged, please contact us within 7 days with photos, and we’ll make it right.

Yes! All of our jars and bottles are made of recyclable glass. You can place them in your local recycling bin, upcycle them at home, or participate in our upcoming “Circle Back to Heiroma” program to return empties for rewards.

Yes. Heiroma gift bundles are available for holidays, birthdays, or just because. You can even add a personalized note to make your gift extra special.

Heiroma is rooted in “heirloom” and “aroma.” It reflects our belief that beauty and wellness are treasures passed down, elevated through the power of nature’s scents and ingredients. Each product is designed to feel timeless, luxurious, and deeply personal.